BuukRide Community Guidelines

Introduction

Welcome to BuukRide! Our community guidelines ensure a safe, respectful, and enjoyable experience for everyone using our platform. These guidelines apply to all users, including riders, drivers, and partners. By using BuukRide, you agree to uphold these standards.

Core Principles

  1. Treat Everyone with Respect – Maintain professionalism and courtesy at all times.
  2. Ensure Safety for All – Follow all safety protocols and regulations.
  3. Comply with the Law – Adhere to all local and national laws governing transportation services.

Respect & Inclusivity

Respect for All Users

  • Arrive on time for rides and deliveries.
  • Keep vehicles clean and comfortable for all passengers.
  • Avoid abusive language, shouting, or aggressive behavior.

No Discrimination

BuukRide prohibits discrimination based on race, gender, religion, disability, or any protected characteristic. Violations may lead to account suspension or termination.

Physical Contact

  • Respect personal space.
  • Physical aggression or unwanted contact is strictly prohibited.

Sexual Harassment & Misconduct

  • Do not engage in unwelcome sexual comments or advances.
  • Engaging in sexual activity in vehicles is strictly forbidden.
  • Violations will result in permanent removal from the platform.

Safety Guidelines

General Safety Measures

  • Always wear seatbelts during trips.
  • Keep vehicle doors locked during transit.
  • Report any safety concerns via the BuukRide app.

Keke (Tricycle) & Bike Safety

  • Riders should hold onto side rails for stability.
  • Helmets are mandatory for bike passengers.
  • Avoid overcrowding to maintain balance and safety.

Delivery, Outstation & Rental Safety

  • Verify recipient details before handing over packages.
  • Ensure packages are securely fastened during transit.
  • Drivers must inspect rental vehicles before and after use.

Prohibited Conduct

Post-Trip Contact

  • Riders and drivers should not contact each other after trips unless to return lost items.
  • Unwanted calls, messages, or social media contact may result in account suspension.

Property Damage Policy

Users must not:

  • Vandalize vehicles or third-party property.
  • Spill food or beverages inside vehicles.
  • Tamper with safety equipment such as seatbelts and airbags.
  • Violators will be responsible for cleaning/repair fees and may face penalties.

Legal Compliance

Follow the Law

  • Users must comply with all local and national traffic laws.
  • Drug use and open alcohol containers are prohibited inside vehicles.
  • Firearms and dangerous weapons are strictly banned.

Fair Pricing Policy

  • Drivers must honor the agreed fare before starting a trip.
  • No additional charges or fare increases are allowed after trip acceptance.
  • Violations may result in warnings, suspensions, or permanent deactivation.

Reporting & Enforcement

Reporting Violations

Users can report issues via:

  • The in-app Help Center.
  • Contacting Buuk Ride Support with trip details.

Consequences for Violations

  • First Offense: Warning or temporary suspension.
  • Repeated Offenses: Extended suspension or permanent deactivation.
  • Severe Violations: Immediate account termination and possible legal action.

Final Note

Buuk Ride is committed to providing a safe and inclusive platform for all users. We appreciate your cooperation in upholding these guidelines to ensure a positive experience for everyone.

🚀 BuukRide – Go Places Safely!

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